Terms & Conditions

The following are the Terms and Conditions of orders placed with us

By ordering from us you confirm your agreement to these Terms and Conditions.

All images on this site are reproduced with a view to portraying our products as accurately as possible. Please be aware that designs may vary slightly, from those shown, due to normal design and production fluctuations

Methods of Payment

We accept all payments via Paypal, Monyebookers. Credit, Debit cards and Bank Transfer payments can be made through moneybookers

We accepted payments in USD, GBP & Euros


Delivery

Electronic Goods:

Electronic goods such as unlocking codes & software will be sent via email. A secure download link will be provided for software purchases. We can also send the unlock code via recorded  post (upon request - if required)

Physical Goods:

Physical Goods will be dispatched with 48hrs of  receipt of cleared payment.

Delivery charges are quoted when placing an order. Our standard rates are:

UK delivery - £3.50 per order
Worldwide delivery - £8.50 per order

Standard UK delivery is arranged through Royal Mail First Class Recorded Delivery. A signature will be required on receipt of goods. If a delivery is unsuccessful, then a card is left to arrange collection or redelivery. Delivery can be as fast as the next working day, but please allow 5 working days. Worldwide delivery is arranged through UK Royal Mail First Class International Recorded Delivery. A signature will be required on receipt of goods. Delivery times can vary , from 2-10 working days.

Security

Orders placed online are processed using our shopping cart. All Card payments are process via SSL (Secure Socket Layer) encryption

Automatically Cancelled Orders

We run an in-house Fraud Control system on all orders which carries out a number of checks to investigate the likelihood of the transaction being fraudulent. This system is programmed to look for known patterns of suspicious activity based on the order information such as locality, IMEI number(s), IP address, Invoice address, etc as well as the payment details and returns a 'confidence level'. Your order will be automatically cancelled, in the event of a low confidence level.

We reserve the right to cancel orders we feel to be suspicious and/or fraudulent. These orders are always reported to the relevant authorities. Should we receive a chargeback from our merchant service provider after the order has been fulfilled we will assume that we have been defrauded. All details entered on order together with your IP address will be forwarded to the relevant authorities. You will also be blacklisted from ordering from us and several hundred other associated on-line retailers in the future. IMEI numbers will be forwarded to the relevant network carrier which can also lead to a blocked phone. We also utilised and forward relevant information to CheckMEND

Please note that Internet host IP addresses are recorded for security reasons when placing an order online.
We work closely with Fraud prevention agencies to protect against fraudulent activity through our payment systems.

Please note that Internet host IP addresses are recorded for security reasons when placing an order online.

Privacy Statement

We will take all reasonable care to ensure that any details that you submit to us are kept secure. The details that you submit to us will be kept to process orders only.

The privacy of our visitors is of extreme importance to us. This privacy policy document outlines the types of personal information is received and collected by us and  how it is used.

Log Files
Like many other Web sites, we make use of log files. The information inside the log files includes internet protocol ( IP ) addresses, type of browser, Internet Service Provider ( ISP ), date/time stamp, referring/exit pages, and number of clicks to analyze trends, administer the site, track user’s movement around the site, and gather demographic information. IP addresses, and other such information are not linked to any information that is personally identifiable.

Cookies and Web Beacons
We use cookies to store information about visitors preferences, record user-specific information on which pages the user access or visit, customize Web page content based on visitors browser type or other information that the visitor sends via their browser.

DoubleClick DART Cookie
.:: Google, as a third party vendor, uses cookies to serve ads on our website
.:: Google's use of the DART cookie enables it to serve ads to users based on their visit to our website and other sites on the Internet.
.:: Users may opt out of the use of the DART cookie by visiting the Google ad and content network privacy policy at the following URL - http://www.google.com/privacy_ads.html

Some of our advertising partners may use cookies and web beacons on our site. Our advertising partners include ....

Google Adsense

These third-party ad servers or ad networks use technology to the advertisements and links that appear on this website send directly to your browsers. They automatically receive your IP address when this occurs. Other technologies ( such as cookies, JavaScript, or Web Beacons ) may also be used by the third-party ad networks to measure the effectiveness of their advertisements and / or to personalize the advertising content that you see.

We have no access to or control over these cookies that are used by third-party advertisers.

You should consult the respective privacy policies of these third-party ad servers for more detailed information on their practices as well as for instructions about how to opt-out of certain practices. Our privacy policy does not apply to, and we cannot control the activities of, such other advertisers or web sites.

If you wish to disable cookies, you may do so through your individual browser options. More detailed information about cookie management with specific web browsers can be found at the browsers' respective websites.

We may use the addresses submitted to us to occasionally notify you about important functionality changes on the website and/or new products, services or offers we think you'll find valuable.

We monitor customer traffic patterns and site usage to help us develop the design and layout of the web site.


Returns Policy

Electronic Goods:

We offer refunds  for unused Credits (usernames and passwords) but do not offer refunds for independent (offline) unlocking software. We review each incident individually and we will use our discretion to ensure and disputes are resolved amicably.

All unlocking codes and software are provided with implicit and full instructions on how to input into the phone. Our instructions are clear and concise and must be followed carefully. We do not provide refunds to those customers who clearly do not follow the instructions provided.

Physical Goods:

We operate a 28 days return period as explained below.

All the products on sale from us have met high quality-control standards. However, if you find a defect with any product purchased, please notify us immediately.

Goods which are defective on receipt can be returned for a full refund or replacement. Goods found to be defective within 28 days will be replaced.

Goods found to be tampered with by the customer will not be replaced, but will be returned at the customer's expense.

We do not operate a try before you buy policy. If you wish to return goods which are not faulty, we will accept the return providing the goods are in a good clean condition suitable for re-sale in the original packaging and having not been used. These goods can be exchanged for other products, subject to the difference in costs being addressed along with a postage fee, or refunded, less postage and packing. A handling fee of 18% will be made.

Refunds by credit card are made to the same credit card that was used for the intial purchase

The above conditions are in addition to your statutory rights which are not affected

Disclaimer

All manufactures trade names/logos are for reference use only and are in no way connected to our products. All logos, pictures, names and brands are registered by their respective owners.  All pictures are for illustration purposes only, actual product may vary

Please be aware that using unofficial products with your mobile phone may invalidate your phone's manufacturer's Warranty. We are not responsible for any damage caused to your phone.

There is no warranty that any information or services provided or referenced by this site is either merchantable or accurate, that such information or service will fulfil any of your particular purposes or needs, or that such information or service does not infringe on any third party rights. Except for any express warranties stated on this site, if any, the information and services provided or referenced on this site are provided "as is" and with all faults, and the entire risk , satisfaction on quality, performance, accuracy and effort is with the user.

Please be aware that using unofficial products with your mobile phone may invalidate your phone's manufacturer's Warranty. We do not accept liability for any damage caused to your handset as a result of using our service

Unlocking is legal in most countries, customers receiving any unlocking equipment are required to check local laws before purchasing. We are not responsible for any law infringements made by customers.

We do not stock or sell any software that has IMEI changing capabilities, nor answer any queries relating to IMEI changing. IMEI changing is illegal!!

By ordering from this website you agree to the above Terms and Conditions.

Do not order any product or service from us if you do not agree with and accept our terms and conditions.